American cloud computing company- ServiceNow has recently announced to deliver workflows in order to support companies from specific industries with their unique digital transformation challenges, in addition to creating value at scale.
According to sources, the Santa Clara based company will at first provide industry solutions for banking and telecommunications. Furthermore, it will also work with strategic partners to support its industry solutions and work further on integrating those solutions into the customer environment.
“Every company around the world aspires to deliver great experiences that drive fierce customer loyalty and create powerful employee engagement,” says ServiceNow president and chief executive officer Bill McDermott.
“Companies across many industries are turning to ServiceNow to help them transform their business to unleash productivity and fuel innovation.
“By creating industry-specific solutions, delivered through a partner-led model, we can better address the unique challenges that companies in key vertical markets face as they look to digitally transform their businesses,” says McDermott.
According to experts, the new banking solution by ServiceNow will simplify the middle-to-back office operations. This will further also support banks to function at the speed of digital business, thus helping to deliver seamless customer experiences throughout the enterprise that drive customer loyalty.
Furthermore, the telecommunication solutions of the company will be in sync with customer care and service assurance which will further help to elevate customer experiences through enhanced communication service providers.